I'll consider it. I'm considering it right now. And then I'm billing 15 minutes to the ticket and closing it.
To which 10001110101 advises:
-Ask them to let you know what operating system is currently running on their continent.
-Ask if the problem persisted after they tried rebooting the continent.
-Find out if they've downloaded the latest white man removal plugin for their AV.
THEN, once you've got them to reply with the necessary information, can you finally close the ticket. Not a minute before.
Context is racking up the hours.
EDIT: Since a couple people seem to think this isn't funny because sdaemon disses what they consider a serious issue, let me point out that someone submitted the bit in quotes via a technical support complaint site.