The government is never equipped to handle a crisis like this. There's too much bureaucracy -- initiative-stifling bureaucracy which prevents swift, effective action. I would like to hear from government employees on this. The nature of that bureaucracy is such that you have very specific guidelines to follow for even the most minute tasks. You need approval for just about everything, and the person you need approval from usually needs approval to give you the approval.
It's not as easy as say rounding up 4 of your co-workers and saying, "We've got someone at such and such an address, let's go grab her and get her out of there." Now add a destroyed or disabled command and control center to that bureaucracy and you've got a total and complete mess.
You (as a civilian) don't need "Approved" stamped on 3 different forms before you can run into your neighbor's house and pull them out. I hope this makes sense.
Anyway, I'm sure there's been human error in this catastrophe. How could there not be? But what I'm saying is that I've come to expect poor decision making and a total lack of initiative from government. They can't even balance a budget, at the federal, state, or local levels. I could balance my checkbook and spend within my means when I was a teenager. But I'm not gonna point fingers and get into the blame game. If you want me to blame something besides the storm herself, I blame the nature of government in the first place. It's too big, it's too slow, it's too inefficient, it's too bloated, and it's too intiative-stifling to be effective in normal circumstances, much less in a disaster. It's a systemic issue, more than an issue of individual people in government.