Tech support is like sex. If they talk too much, they ruin the experience, and if you tell them to shut up, you get in trouble. So you just have to try to ignore what they're saying and keep going.
Mood: not as bitter as it seems
Edit: 50 minutes later, I am more bitter than it seems. Fucking old geezer should bother his grandkids with his immensely boring continuously-talking presence, not me.