They have an automated calling system, playfully called 'Vince'.
"It seems that Vince the automated telephoner, who's only supposed to call people about holds, has started calling people about overdues. Repeatedly. Apparently some people are getting upset. (I guess no one thought to point out that if they just RETURNED the stuff, Vince would stop calling them. That might upset them more.) I didn't think it was such a big deal. I refuse to worry until Vince starts singing, "Daisy, Daisy, give me your answer do..." "