Me: I'm going to need you to hang on, please. [I place her on hold & call Dispatch. A dispatcher informs me that her bus is a block away at a light. I go back to her]
Me: Ma'am, your bus is a block away at a light.
Cretin: He's a block away on the right?
Me: No, he's a block away stopped at a light.
Cretin: Well why did he stop?
Me: Because if he drove through a red light light he'd cause an accident.