June 5th, 2007

phoenix ezzicons/xiggy
  • conuly

Taken from soopahgrover in newyorkers

Over in Customers_Suck Fairybear talks of ponies...

But... The one thing I can't handle is when the customer tells me they are entitled to a new pony heart for free and long out ofwarranty, because we replaced the last pony heart for free and out of warranty as well. Telling me that we did something nice and outside of the normal rules for you and then demanding the same thing upon return because "a precedent was set the last time" only tells me that there is a fire somewhere that you are not dying in.

Context here:  http://community.livejournal.com/customers_suck/21976058.html

Edit: Removed LJ cut...
Edit: User added in title
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